About GLOSSYBOX

GLOSSYBOX is the leading luxury subscription-based beauty box service in the Nordics. Our business concept unites premier brands from the cosmetics industry with customers and beauty enthusiasts in an innovative and direct manner. Whether one chooses to subscribe to our exclusively curated one-time box or wants to opt for the monthly box subscription, our customers always receive selected beauty products delivered straight to their door - from well-known brands to exciting, upcoming brands. Through various marketing channels we create a transparent and sustainable relationship with our customers that allows us to provide our partners with valuable feedback about their products and new insights about their target market. Our more than 100 employees from 22 different nations direct all their efforts to create the platform for beauty discovery. From our metropolitan offices in Berlin, Stockholm, Manchester and New York we deliver boxes to our customers in 10 countries.

About the Role:

We are now looking to recruit a Customer Experience manager for one-year temporary cover to help us take GLOSSYBOX to the next level.

GLOSSYBOX is the leading luxury subscription-based beauty box service in the Nordics. Our business concept unites premier brands from the cosmetics industry with customers and beauty enthusiasts in an innovative and direct manner. Whether one chooses to subscribe to our exclusively curated one-time box or wants to opt for the monthly box subscription, our customers always receive selected beauty products delivered straight to their door - from well-known brands to exciting, upcoming brands. Through various marketing channels we create a transparent and sustainable relationship with our customers that allows us to provide our partners with valuable feedback about their products and new insights about their target market. Our more than 100 employees from 22 different nations direct all their efforts to create the platform for beauty discovery. From our metropolitan offices in Berlin, Stockholm, Manchester and New York we deliver boxes to our customers in 10 countries.

Thanks to our exceptional team we have been established as the leading e-commerce beauty subscription service having delivered more than 13 million boxes until today.

GLOSSYBOX is an exciting and dynamic company with ambitious goals. We offer many opportunities and the chance to actively participate in the company’s success. We are looking for energetic, hardworking and positive people who enjoy moving things forward and are not scared of taking on ownership and responsibility.

REQUIREMENTS

Main Duties & Responsibilities

For the Customer Experience role we are looking for a customer oriented and service minded person who enjoy solving problems and helping others. You should be self-going and used to drive own projects and processes as other Customer Service support are located in the UK.

- Support GLOSSYBOX Nordic’s customers in any queries asked to Customer Service relating the company, the subscription offering, the products etc

- Overall responsible for the customer processes and the internal processes which serve customers are run smoothly on a daily basis

- Site sweep and trouble shoot for potential technical issues affecting customers, report and follow up

- Managing queries on Social Media with regards to: offers, recommending products, directing customer queries/questions to our online Customer Service flows

- Collaborating with GLOSSYBOX Customer Service team based in the UK

- Overlooking GLOSSYBOX Nordics ‘tone of voice’ is communicated across all Customer Service channels

- Supporting UK Customer Service team with local processes

- Office Managing tasks such as: purchasing of office supplies, managing delivery bookings, post administration

- Replacement product send outs

- Box send outs from office

- Local cooperation with Operations team to communicate to customers with regards to dispatch, production status, products etc

Required skills and experience

Minimum 1-4 years' experience in a Customer Service role

Track record of being service oriented with a focus on relationship building customer service

Proven ability to handle multiple projects/tasks in parallel

Strong ability to decipher new knowledge and communicate it in an understandable manner to multiple stakeholders (internally and externally)

Knowledge in the Consumer Purchase Act

Computer literate

Strong communication skills in both written and spoken Swedish and English

BENEFITS

Competitive Salary

Staff Discounts across THG brands

Exciting and endless career progression prospects

APPLICATION

GLOSSYBOX is an exciting and dynamic company with ambitious goals. We offer many opportunities and the chance to actively participate in the company’s success. We are looking for energetic, hardworking and positive people.

Are you ready to take this challenge? Apply with your CV and cover letter by the link below:

https://thehutgroup.workable.com/jobs/997396

About GLOSSYBOX

GLOSSYBOX is the leading luxury subscription-based beauty box service in the Nordics. Our business concept unites premier brands from the cosmetics industry with customers and beauty enthusiasts in an innovative and direct manner. Whether one chooses to subscribe to our exclusively curated one-time box or wants to opt for the monthly box subscription, our customers always receive selected beauty products delivered straight to their door - from well-known brands to exciting, upcoming brands. Through various marketing channels we create a transparent and sustainable relationship with our customers that allows us to provide our partners with valuable feedback about their products and new insights about their target market. Our more than 100 employees from 22 different nations direct all their efforts to create the platform for beauty discovery. From our metropolitan offices in Berlin, Stockholm, Manchester and New York we deliver boxes to our customers in 10 countries.

About the Role:

This is a 1 year fixed term contract, with the potential for extension.

As GLOSSYBOX Nordics’ Graphic Designer you are responsible for maintaining the GLOSSYBOX brand’s look and feel across all channels. Working closely with both the marketing and ecommerce teams you will drive graphic ideas from vision to end production.

Responsible for creating images for all digital channels – from digital ads, images for newsletters/web and presentations used by the wider team.

Designing and creating printed matters such as flyers, magazines and event materials.

Designing and creating GLOSSYBOX Box designs (when required) to fit a theme and vision whilst keeping the GLOSSYBOX brand image.

A main task is also to create mood boards, creative briefs and plan photoshoots for our campaigns which you will communicate to our studio.

The role also includes strategic work with concept and ideas. You will work closely and are responsible for the contact with the head office in UK and drive the company's larger creative projects together with the Head of Marketing and/or Managing Director.

REQUIREMENTS

1-4 years' experience in a Graphic Design role

Excellent skills in design and layout both for print and digital channels

Great knowledge of typography, color spaces, file formats and pixels

Extensive experience working in Photoshop, InDesign and Illustrator.

Photography skills and good knowledge of photo composition is meriting

Efficient team player with ‘an eye for details’ and a creative mind set

You possess good knowledge in branding and produce material in accordance with the brand’s ‘tone of voice’

Great communicative abilities in both written and spoken English with the ability to handle multiple stakeholders simultaneously.

Ability to work autonomously and efficiently with multiple tasks in parallel.

Program Skills Requirements

Excellent knowledge of Photoshop, InDesign and Illustrator.

APPLICATION

GLOSSYBOX is an exciting and dynamic company with ambitious goals. We offer many opportunities and the chance to actively participate in the company’s success. We are looking for energetic, hardworking and positive people.

Are you ready to take this challenge? Apply with your CV and cover letter by the link below:

https://thehutgroup.workable.com/jobs/989233